Skip to primary navigation Skip to content Skip to footer

Frequently Asked Questions

How old do I have to be to play?
Anyone can play, but players under the age of 12 must be accompanied by an adult whose signature is required on the waiver.

Can’t I just come by spontaneously?
Unfortunately not, reservations are required. Please refer to our booking calendar for up-to-date availability.

I want to play with my friends only. What should I do?
If you would like a team with your friends and do not want other players to join you, please purchase all tickets for the time slot that suits you.

When should I arrive for my appointment?
Please arrive 15 minutes early for a game briefing. Please do not be late. To avoid a long waiting time for the following group, we may have to reduce the game time if your group arrives more than 10 minutes after your booked start time. Your booking will be canceled without a refund after 30 minutes.

What if I get scared or have an emergency and need to leave?
The door you enter acts as both an entrance and an emergency exit. You can leave the mission at any time for any reason.

What happens if we get stuck?
During your game, you can ask for several hints, so don’t be frustrated if you get stuck.

Can we host corporate events or parties?
Yes! We’d love to be your next company party locale! Please provide our staff with a headcount and time desired, we will work with you to ensure a fantastic experience for your team.

Can I bring my phone to take pictures during the game?
We apologize, but no phones are allowed in the rooms.

Are tickets refundable?
No. All sales are final. Please be aware that our game is a live event, so once the booking is confirmed, refunds, cancellations or reschedules are not accepted.

Are tickets transferable to my friend?
Yes. You can give/sell your tickets to another person.

Can we customize our party?
Yes. Contact us to discuss what we can do to build a customized room escape adventure based on your special event. We can customize the room escape for bachelorette/bachelor parties, engagements (the ring can be the final clue before escape), celebrating special accomplishments such as graduations or whatever else you may have in mind.